Frequently Asked Questions

How do I place an order?

Browse our available beverage products, add what you need to your cart, and complete checkout through your customer account. Once payment is confirmed, you’ll receive an order confirmation by email.

What payment methods do you accept?

We accept secure online payments via Paystack, including Mobile Money, debit/credit cards, and bank transfer. All transactions are processed through encrypted, secure channels.

Is my payment information safe?

Yes. We do not store your card or Mobile Money details. All payments are handled by Paystack, a PCI-DSS compliant payment processor, so your financial information stays protected end to end.

Where do you deliver?

Orders are delivered to the approved delivery location associated with your order. Delivery details and eligibility may be verified prior to dispatch, and delivery timelines are estimates that may vary due to circumstances outside our reasonable control.

Who is eligible to order from WestBev?

We serve both individual and institutional customers. Certain products or purchasing programmes may only be available to eligible individuals or approved entities, and we may request documentation to verify eligibility. Customers are responsible for ensuring they meet the requirements applicable to their purchases.

What is your refund and returns policy?

If you receive an incorrect, damaged, or mismatched order, contact us within 24 hours of delivery with your order number and any supporting evidence. We’ll verify the claim and, if approved, provide a replacement or refund to your original payment method. Refunds aren’t offered for change of mind or for orders accepted without an issue reported in that window. Full details are on our Refund Policy page.

How do I track my order or get help?

You can view your order status by logging into your customer account. For any questions, reach our support team through the Contact Us page and we’ll respond promptly.

Do I need an account to order?

Yes, a customer account lets you check out securely, track your orders, and manage your purchase history in one place. Creating one takes only a minute.